Reconnected to Health – Durham

Drug and alcohol services

County Durham Drug and Alcohol Recovery Service

Phone number: 03000 266 666
Opening hours: During Pandemic, call regular telephone line and listen to the direct line options for each service 9am to 5pm. Monday to Friday 10am to 12pm then 1pm to 3pm (appointments)

https://humankindcharity.org.uk/service/co-dur…

Durham Whinney Hill Services

Phone number: 03000 266 666 – Option 1
Opening hours: During Pandemic, call regular telephone line and listen to the direct line options for each service 9am to 5pm. Monday to Friday 10am to 12pm then 1pm to 3pm (appointments)

https://humankindcharity.org.uk/service/co-dur…

Peterlee/Seaham Services

Phone number: 03000 266 666 – Option 2
Opening hours: During Pandemic, call regular telephone line and liste to the direct line options for each service 9am to 5pm. Tuesday, Wednesday and Thursday 11am to 3pm (appointments)

https://humankindcharity.org.uk/service/co-dur…

Bishop Auckland Services

Phone number: 03000 266 666 – Option 3
Opening hours: During Pandemic, call regular telephone line and listen to the direct line options for each service 9am to 5pm. Monday to Friday 10am to 12pm then 1pm to 3pm (appointments)

https://humankindcharity.org.uk/service/co-dur…

DWP

Universal Credit

Phone number: New Benefit Claims: 0800 055 6688 Existing Benefit Claims: 0800 169 0310 Cancel or change a jobcentre appointment: 0800 328 9344 Universal Credit: 0800 328 9344
Opening hours: Claim Universal Credit online and use your online account to manage your claim. For further information on benefits and how to apply access: http://www.gov.uk For additional help if you need it to apply for Universal Credit can contact: The national Citizens Advice Universal Credit helpline on 0800 144 8 444.

https://www.gov.uk/apply-universal-credit

Durham Job Centre

Phone number: 08456043719
Opening hours: No face to face appointments – check website for further details or ring the number provided

https://www.gov.uk/contact-jobcentre-plus

Chester le Street Jobcentre Plus Office

Phone number: 08456043719
Opening hours: No face to face appointments – check website for further details or ring the number provided

https://www.gov.uk/contact-jobcentre-plus

Spennymoor Jobcentre Plus

Phone number: 08456043719
Opening hours: No face to face appointments – check website for further details or ring the number provided

https://www.gov.uk/contact-jobcentre-plus

Crook Jobcentre Plus

Phone number: 08456043719
Opening hours: No face to face appointments – check website for further details or ring the number provided

https://www.gov.uk/contact-jobcentre-plus

Consett Jobcentre Plus

Phone number: 08456043719
Opening hours: No face to face appointments – check website for further details or ring the number provided

https://www.gov.uk/contact-jobcentre-plus

Stanley Jobcentre Plus Office

Phone number: 08456043719
Opening hours: No face to face appointments – check website for further details or ring the number provided

https://www.gov.uk/contact-jobcentre-plus

Citizens Advice

Phone number: 0300 330 9027 – General advice Line Monday to Friday 10am to 4pm 0300 323 2000 – Debt Advice Line Monday to Friday 9am to 1pm 0300 323 1000 – To cancel or rearrange appointments 0800 144 8 444 – Universal Credit Support Freephone, Monday to Friday 8:00 am to 6:00 pm
Opening hours: face to face advice is suspended until further notice at all offices and outreach, if you require urgent advice please contact us by phone.

https://www.citizensadvice.org.uk/local/county-dur…

Local authority housing

Durham County Council – Housing Solutions

Phone number: 03000 268 000
Opening hours: Housing Solutions will continue to operate a telephone (03000 268 000) and email service (housingsolutions@durham.gov.uk) however we are not offering face to face advice until further notice.

http://www.durham.gov.uk/housingsolutions

Probation/CRC 

Durham City Office

Phone number: 0191 386 1265
Opening hours: Offices temporarily closed – Ring number provided or contact offender manager direct

Newton Aycliffe Office

Phone number: 01325 315444
Opening hours: Offices temporarily closed – Ring number provided or contact offender manager direct

Bishop Auckland Office

Phone number: 01388 602 182
Opening hours: Offices temporarily closed – Ring number provided or contact offender manager direct

Chester-le-Street Office

Phone number: 0191 388 7951
Opening hours: Offices temporarily closed – Ring number provided or contact offender manager direct

Consett Office

Phone number: 01207 502 821
Opening hours: Offices temporarily closed – Ring number provided or contact offender manager direct

Peterlee Office

Phone number: 0191 586 2480
Opening hours: Wear House (Durham) Tuesday and Thursday only, 9am to 3pm

https://www.dtvcrc.co.uk/location/contact-form

Mental Health

Mind – Chester-le-Street & Durham City

Phone number: 0191 3883411
Opening hours: No face to face meetings operating Telephone and online services running

https://www.mind.org.uk/clsmind@btconnect.com

Newton Aycliffe Mind

Phone number: 0191 3883411
Opening hours: No face to face meetings operating Telephone and online services running

https://www.mind.org.uk/aycliffemind@googlemail.com

Derwentside Mind – Consett

Phone number: 01207 591705
Opening hours: No face to face meetings operating Telephone and online services running

helpdesk@derwentsidemind.co.ukhttp://www.derwentsidemind.co.uk

Hopeline UK (Suicide Prevention)

Phone number: Call: 0800 068 4141 Text: 07786209697 Email: pat@papyrus-uk.org
Opening hours: 9am – 10pm weekdays 2pm – 10pm weekends 2pm – 10pm bank holidays

Website: https://papyrus-uk.org/hopelineuk/ Call: 0800 068 4141 Text: 07786209697 Email: pat@papyrus-uk.org

Mental Health and Wellbeing Online Support

Phone number:
Opening hours:

https://www.nhs.uk/conditions/stress-anxiety-depre…

NHS Self Help Guides

Phone number:
Opening hours:

https://web.ntw.nhs.uk/selfhelp/

St Margaret’s Centre

Phone number: 0191 384 8100
Opening hours: Centre is temporarily closed For updates look on their Facebook page ‘St Margaret’s Centre’

Email – enquiries@stmargaretscentre.co.uk Website – http://www.stmargaretscentre.co.uk/

Rethink – Spennymoor Support Group

Phone number: 07766 822424 (group)
Opening hours: Groups and face to face support temporarily postponed Support to groups will now be provided by telephone and email

https://www.rethink.org/help-in-your-area/support-…

Mind Infoline

Phone number: 0300 123 3393
Opening hours: No info given

Email: info@mind.org.uk Website: www.mind.org.uk

Samaritans

Phone number: 08457 90 90 90
Opening hours: 24-hour telephone helpline

Email: jo@samaritans.org Website: www.samaritans.org

Domestic violence

Harbour – Durham City Refuge

Phone number: 03000 20 25 25 (24 hours) 0191 3865951 Text Harbour a message to 60777
Opening hours: Services are still open and able to support people in refuges, through telephone and video support sessions. Harbour can be contacted on 03000 202 525, by email or text message to 60777

Website: https://www.myharbour.org.uk/ Email: durham@myharbour.org.uk clientservice@myharbour.org.uk info@myharbour.org.uk.

The Meadows – Sexual Assault Referral Centre

Phone number: 0191 3729202 – Monday – Friday
Opening hours: 24 hour crisis support service and referrals: 03333 448283 (Option 2) Office Contact – 0191 375 2933

Website:http://www.themeadowsdurham.org.uk/

Womens Aid – Support for men and women

Phone number: 0800 2000 247 (24 hour free phone helpline) Ring 999 in an emergency
Opening hours: Services in the community may be temporarily suspended. Support is still accessible via: The survivors forum Women’s aid live chat Women’s aid email service

www.womensaid.org.uk

Galop (for lesbian, gay, bisexual and transgender people)

Phone number: 0800 999 5428
Opening hours: Galop are offering a reduced service until further notice. They are still accepting referrals for all their services.

Website: http://www.galop.org.uk/

Mens Advice Line (for male victims of domestic abuse)

Phone number: Freephone 0808 8010327
Opening hours: Monday & Wednesday – 9am – 8pm Tuesday,Thursday and Friday 9am – 5pm

https://mensadviceline.org.uk/

Respect (Support for domestic violence perpertrators & also victims of domestic violence)

Phone number: Call 0808 8024040 free from landlines and mobile phones within the UK. Your call will not appear on itemised bills. You can also call free from BT pay phones.
Opening hours: Open Monday – Friday: 9am – 5pm Webchat – Wednesday, Thursday and Friday 10 – 11am and 3 – 4pm.

Website: https://respectphoneline.org.uk/ Email: info@respectphoneline.org.uk