Reconnected to Health – South Tyneside
Contact Information
Drug and alcohol services
South Tyneside Adult Recovery Service
Phone number: 0 1919171160
Opening hours: Monday to Friday 9am to 5pm
humankind.st-spoc@nhs.nethttp://stadultrecoveryservice.co.uk/
The Matrix Service
Phone number: 0800 328 1898/0191 497 5637
Opening hours: No info given
www.ypmatrix.org
Neca
Phone number: 0191 456 9999
Opening hours: Monday to Thursday 8.30-4.30 Friday 8.30-4.00
www.neca.co.uk
DWP
Crisis Expenses
Phone number: 0191 4247444
Opening hours: Monday to Friday 8am to 6.30pm
Housing.Options@Southtynesidehomes.org.uk
Hardship fund (supporting residents in financial crisis during COVID-19)
Phone number: 0191 4247444
Opening hours: Monday to Friday 9am to 5pm (telephone)
welfaresupport@southtyneside.gov.uk
Hardship Fund
Phone number: 01914247444
Opening hours: As normal Operating for issues arising due to COVID-19
welfaresupportsouthtyneside.gov.uk
Local authority housing
Affinity Sutton
Phone number: 03001000303
Opening hours: Monday to Friday 08.30 to 5pm
customerservice@affinitysutton.com
Gentoo
Phone number: 0191 5255000
Opening hours: As normal telephone. Offices currently closed.
contactus@gnetoogroup.com
Rough Sleeping and Homelessness Support
Phone number: 03001236633
Opening hours: As normal. Operating for issues also associated with COVID-19.
Housing.Options@Southtynesidehomes.org.uk
Rough Sleeping and Homelessness Support (out of hours)
Phone number: 01914562093
Opening hours: As normal. Operating for issues also associated with COVID-19
Housing.Options@Southtynesidehomes.org.uk
Homelessness Advice & Welfare Assistance
Phone number: 03001236633
Opening hours: Phonelines operating as normal. Attending only urgent issues
Housing.Options@Southtynesidehomes.org.uk
Probation/CRC
Northumbria Community Rehabilitation Company
Phone number: 0345 6080204
Opening hours: Monday to Friday 11am to 3pm (telephone) Office closed
nbr_enquiries@probation.sodexogov.co.uk
National Probation Service Gateshead
Phone number: 0191 4782451
Opening hours: Office Tuesdays 10am to 3pm Immediate Assistance or to speak to Offender Manager 07790938812 Monday to Friday 9am to 5pm
nbr_enquiries@probation.sodexogov.co.uk
National Probation Service South Shields
Phone number: 0191 4552294
Opening hours: Office closed Call 07790 938590
nbr_enquiries@probation.sodexogov.co.uk
Mental Health
Life Cycle NHS
Phone number: 01912832937
Opening hours: Monday to Friday 9am to 5pm
Stsft.mhadminteam.nhs.net
Crisis Team (IRS)
Phone number: 03031231145
Opening hours: 24 hours
Domestic violence
Impact Family Services (providing confidential advice to women over 16 with domestic abuse issues)
Phone number: 07375788835
Opening hours: Monday to Friday 9am to 5pm (including bank holidays
www.impactsfs.co.uk
Refuge
Phone number: 08082000247
Opening hours: 24 hours
www.refuge.org.uk
England: Freephone 24h National Domestic Abuse Helpline
Phone number: 08082472000
Opening hours: 24 hours
www.nationaldahelpline.org.uk
LGBT+ Domestic Abuse Helpline
Phone number: 08009995428
Opening hours: Weekdays 10am to 5pm Wednesday & Thursday Evenings 5pm to 8pm
help@galop.org.uk
Men’s Advice Line (for male victims of domestic abuse)
Phone number: 08088010327
Opening hours: Monday & Wednesday 9am to 8pm Tuesday, Thursday, Friday 9am to 5pm
info@mensadviceline.org.uk
Karma Nirvana (UK helpline for honour-based abuse and forced marriage)
Phone number: 08005999247
Opening hours: As normal Reinforcing online support via support@karmanirvana.org.uk
info@karmanirvana.org.uk support@karmanirvana.org.uk
Respect Helpline (support for domestic abuse perpetrators)
Phone number: 08088024040
Opening hours: Monday to Friday 9am to 5pm
info@respectphoneline.org.uk
Adult Safeguarding
Phone number: 0191 4246000
Opening hours: Phonelines working at normal hours. Responding only to urgent
LetsTalk@Southtyneside.gov.uk