Reconnected to Health – South Tyneside

Contact Information

Drug and alcohol services

South Tyneside Adult Recovery Service

Phone number: 0 1919171160
Opening hours: Monday to Friday 9am to 5pm

humankind.st-spoc@nhs.nethttp://stadultrecoveryservice.co.uk/

The Matrix Service

Phone number: 0800 328 1898/0191 497 5637
Opening hours: No info given

www.ypmatrix.org

Neca

Phone number: 0191 456 9999
Opening hours: Monday to Thursday 8.30-4.30 Friday 8.30-4.00

www.neca.co.uk

DWP

Crisis Expenses

Phone number: 0191 4247444
Opening hours: Monday to Friday 8am to 6.30pm

Housing.Options@Southtynesidehomes.org.uk

Hardship fund (supporting residents in financial crisis during COVID-19)

Phone number: 0191 4247444
Opening hours: Monday to Friday 9am to 5pm (telephone)

welfaresupport@southtyneside.gov.uk

Hardship Fund

Phone number: 01914247444
Opening hours: As normal Operating for issues arising due to COVID-19

welfaresupportsouthtyneside.gov.uk

Local authority housing

Affinity Sutton

Phone number: 03001000303
Opening hours: Monday to Friday 08.30 to 5pm

customerservice@affinitysutton.com

Gentoo

Phone number: 0191 5255000
Opening hours: As normal telephone. Offices currently closed.

contactus@gnetoogroup.com

Rough Sleeping and Homelessness Support

Phone number: 03001236633
Opening hours: As normal. Operating for issues also associated with COVID-19.

Housing.Options@Southtynesidehomes.org.uk

Rough Sleeping and Homelessness Support (out of hours)

Phone number: 01914562093
Opening hours: As normal. Operating for issues also associated with COVID-19

Housing.Options@Southtynesidehomes.org.uk

Homelessness Advice & Welfare Assistance

Phone number: 03001236633
Opening hours: Phonelines operating as normal. Attending only urgent issues

Housing.Options@Southtynesidehomes.org.uk

Probation/CRC 

Northumbria Community Rehabilitation Company

Phone number: 0345 6080204
Opening hours: Monday to Friday 11am to 3pm (telephone) Office closed

nbr_enquiries@probation.sodexogov.co.uk

National Probation Service Gateshead

Phone number: 0191 4782451
Opening hours: Office Tuesdays 10am to 3pm Immediate Assistance or to speak to Offender Manager 07790938812 Monday to Friday 9am to 5pm

nbr_enquiries@probation.sodexogov.co.uk

National Probation Service South Shields

Phone number: 0191 4552294
Opening hours: Office closed Call 07790 938590

nbr_enquiries@probation.sodexogov.co.uk

Mental Health

Life Cycle NHS

Phone number: 01912832937
Opening hours: Monday to Friday 9am to 5pm

Stsft.mhadminteam.nhs.net

Crisis Team (IRS)

Phone number: 03031231145
Opening hours: 24 hours

Domestic violence

Impact Family Services (providing confidential advice to women over 16 with domestic abuse issues)

Phone number: 07375788835
Opening hours: Monday to Friday 9am to 5pm (including bank holidays

www.impactsfs.co.uk

Refuge

Phone number: 08082000247
Opening hours: 24 hours

www.refuge.org.uk

England: Freephone 24h National Domestic Abuse Helpline

Phone number: 08082472000
Opening hours: 24 hours

www.nationaldahelpline.org.uk

LGBT+ Domestic Abuse Helpline

Phone number: 08009995428
Opening hours: Weekdays 10am to 5pm Wednesday & Thursday Evenings 5pm to 8pm

help@galop.org.uk

Men’s Advice Line (for male victims of domestic abuse)

Phone number: 08088010327
Opening hours: Monday & Wednesday 9am to 8pm Tuesday, Thursday, Friday 9am to 5pm

info@mensadviceline.org.uk

Karma Nirvana (UK helpline for honour-based abuse and forced marriage)

Phone number: 08005999247
Opening hours: As normal Reinforcing online support via support@karmanirvana.org.uk

info@karmanirvana.org.uk support@karmanirvana.org.uk

Respect Helpline (support for domestic abuse perpetrators)

Phone number: 08088024040
Opening hours: Monday to Friday 9am to 5pm

info@respectphoneline.org.uk

Adult Safeguarding

Phone number: 0191 4246000
Opening hours: Phonelines working at normal hours. Responding only to urgent

LetsTalk@Southtyneside.gov.uk

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