Survey of people who use our services: the results

Helen Deeson

We recently asked people that use our services a series of questions to get their views so that we can make better plans for the future. 

The survey ran over two weeks in May and we received over 2000 responses from across the country. Here are some of the headline results: 

Liane Taylor, Director of Integration, Housing and Strategy, Employment & Social Enterprise, said: “Understanding the experience of people that use our services and how we can make improvements is really important to us. With so much change happening in the world around us, this has never been more critical. 

“We are extremely pleased with the fantastic response that we have received and the positive feedback that people gave us. These results will feed into our new strategy about working together with people that use our services and they are involved in future planning” 

With the service delivery changes that had to take place during the pandemic we also wanted to know more about how people would like to use our services in future and what digital barriers they were facing. People reported that they really valued the online support that was provided during the pandemic but also really value face to face support. Barriers that were most commonly reported were not having access to a suitable device and lack of data.  

We will be using these results to inform our future practice and will share more details of changes that we will be making soon.  

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