Calderdale Recovery Steps, the West Yorkshire borough’s community alcohol and drug service, has been rated ‘Outstanding’ in recognition of the caring and proactive support it provides.
The rating was provided by the Care Quality Commission (CQC), the independent regulator of health and social care in England. It found that Calderdale Recovery Steps, which is led by Humankind and delivered in partnership with The Basement Recovery Project, is an “Outstanding” service, particularly in the categories of being Caring and Responsive.
According to the report, the service is a place that finds “innovative ways of delivering more joined up care to clients, particularly those with complex needs”, where the “passionate, highly motivated” staff are “consistent in supporting clients to live healthier lives”.
Cllr Sarah Courtney, Cabinet Member for Towns, Engagement and Public Health at Calderdale Council, said: “We are delighted, but unsurprised, at this very well-deserved result.
“Both Humankind and The Basement Recovery project have worked incredibly hard, in partnership with our whole system, to ensure that our services respond to the needs of people and places in Calderdale. Everyone involved in the service should feel very proud of this result and the recognition of the outstanding practice that’s making a real difference in our community.”
Emily Todd, Regional Director at Humankind, said: “I am extremely proud of this CQC Outstanding result in Calderdale, which reflects the dedication and hard work of our staff teams.
“Our services in Calderdale deliver a wide range of support to people and always take an innovative approach to working with the most vulnerable in our society with recovery and harm reduction at its core.
“The relationships we have built with The Basement Recovery Project, our commissioners and other key partners allow us to effectively challenge health inequalities and save lives.”
The CQC stated that: “leaders at all levels of the service were compassionate, inclusive and effective.”
The CQC inspectors continue: “Clients from the adult and young persons’ service, told us staff respected and valued them as individuals and thought staff exceeded their expectations in supporting their emotional and practical needs. Staff treated people with compassion, kindness and empowered them to be active partners in their own care.”
Calderdale Recovery Steps joins other Humankind-led services in being rated outstanding by the CQC during 2022, including Forward Leeds and County Durham Drug and Alcohol Recovery Service.
The full report is available to read online from the CQC website: https://www.cqc.org.uk/location/1-10085964179