Skills – Humankind

Tag: Skills

“I am so happy to be back at work and in a job I love” – employment support scheme in the spotlight

Jack Keery

A scheme which supports people in recovery to find permanent employment was celebrated last week in South Tyneside and Gateshead.

The Individual Placement and Support (IPS) programme provides support to people over the age of 16 who have experienced issues with drugs and alcohol. Finding meaningful employment can significantly help with a person’s recovery from drug and alcohol use, so this innovative programme is a great addition to local services and an integral part of a person’s recovery journey.

Sitting within the commissioned Substance Misuse Treatment Service of South Tyneside and covering both South Tyneside and Gateshead localities, Humankind’s South Tyneside and Gateshead IPS scheme is the first of its kind in the UK to be hosted across two local authorities.

Since it was established in October 2021, the service has worked with 154 people providing dedicated, tailored support and advice in their search for rewarding employment. The team also offers in-work support for both employees and employers to ensure that the employment can be sustained.

Dame Carol Black, whose landmark Independent Review of Drugs led to the publication of the cross-government drug strategy ‘From Harm to Hope’, attended the celebration event. Also in attendance were Councillor Anne Hetherington, Lead Member for Adults, Health and Independence at South Tyneside Council, and Alice Wiseman and Tom Hall, Directors for Public Health for Gateshead and South Tyneside respectively.

Dame Carol Black’s review highlighted that, alongside treatment, meaningful activity makes an important contribution to sustaining recovery from drug use. There is considerable evidence that employment can improve treatment outcomes, reduce the frequency and severity of relapse, and reduce re-presentations to services.

The Gateshead and South Tyneside programme has been described as “one of the standout teams among the new areas.”

A person who has been supported by the service said they would “highly recommend this programme to anyone accessing services, who is looking to work and maintain employment in the future. The advice and support I have been given has made me realise that change is not impossible and with the right encouragement and help pointing you in the right direction a positive change can be achieved.”

Another said that “the support I have received has been phenomenal… I am so happy to be back at work and in a job I love.”

Councillor Hetherington said: “This programme is an absolute trailblazer. Providing support to help people find and stay in employment is an integral part of the recovery journey and I’m delighted that people who want to work are being given this opportunity. This fits well with our vision of helping people in South Tyneside to live healthy, happy and fulfilled lives.

“It is fantastic that Individual Placement Support is giving people confidence and motivation. As a result of this project, more people can now look forward to even brighter futures.”

Gateshead’s Director of Public Health Alice Wiseman said: “This event is about celebrating the successes of the amazing recovery community that we have in our local area. The IPS programme plays a key role in equipping individuals with the skills and self-esteem needed to secure rewarding roles, which helps people stay well in their recovery as good employment improves health and wellbeing in many ways. Obviously having an income and financial stability is important, but good work also offers more social interactions and a sense of identity and purpose.

“Celebrating these successes both shows people who are struggling with addiction that there is light at the end of the tunnel, as well as helping to tackle the stigma surrounding addiction, which is one of the biggest barriers to people seeking support.”

To support recovery and the movement from treatment into work, the government is investing a further £21 million to roll out IPS for people in drug or alcohol treatment across England by the end of 2024/25. This brings the total funding for this new programme to over £39 million across the next three years.

After initially launching as a Government pilot project at Humankind’s service in Staffordshire, we have now been commissioned to deliver the programme in South Tyneside and Gateshead, Durham, Cumbria, Leeds, Bradford, Calderdale and Barnsley.

For more information Humankind’s IPS services, please visit our IPS webpage.

You can also read Christine’s story to find out more about the benefits of IPS.

News

The apprentices shining at Humankind

Jack Keery

Two people working on a computer in an office

National Apprenticeship Week 2023 takes place from Monday 6 February to Sunday 12 February. With both Dame Carol Black’s Independent Review and the national drug strategy, ‘From Harm to Hope’, singling out workforce development as a national priority and essential criteria for success, we are taking the opportunity to highlight the achievements and aspirations of the 45 apprentices at our charity. 

Across our County Durham Drug and Alcohol Recovery Service, Liaison and Diversion, and Crisis teams, there are 15 apprentices with lived experience of drug and alcohol use, recovery, mental health, or experience of the criminal justice system completing a Level 2 in Adult Care. 

These apprentices were specifically recruited for their unique experiences, each bringing empathy, understanding and a range of skills to the role, which benefits the people accessing these services, our national charity, and the wider charity sector. 

Ben Fidler, a Peer Apprentice in recovery in the County Durham Drug and Alcohol Recovery Service, shared his journey, from volunteering to his apprenticeship, and how it increased his self-confidence. 

“Humankind’s positive approach to interviewing makes you feel like they are wanting to learn about you and your worth as a person,” Ben commented. “They go the extra mile to find the right person, and it feels great when that person is you! It is a really refreshing outlook.” 

Another apprentice with lived experience commented that “I have always been passionate about mental health and helping others, and through this apprenticeship, being able to help others makes me feel there is a more positive outcome from my own experiences.” 

We have seen great success within our apprentice programme. Nine out of sixteen who started in entry level positions after completing Level 2 or 3 apprenticeships are still employed in permanent positions. The apprenticeships have provided the others with the tools to make a positive impact in new roles.

George Bell began his journey with us as a volunteer before becoming a Peer Support Apprentice in March 2020. He described his apprenticeship experience as a great way to learn new skills and knowledge while being part of the team, and excelled in his role, securing a permanent position first as a Peer Support Worker and now as Peer Mentor and Volunteer Coordinator in the Tees Crisis Team.

Of his experience, George said, “The wider team were all very supportive and encouraging which is great for confidence building and also getting great shadowing experiences with different members of the team.”

Each apprentice at Humankind participates in on-the-job learning to gain the skills and experience required to develop their career within a supportive environment. Their work makes a real difference to the lives of people we support every day.  

The programme covers a range of apprenticeship standards, including Adult Care, Finance and Customer Service among others. The apprenticeship standards studied support our different services across the country, from community drug and alcohol treatment to corporate services. 

As well as apprenticeships for people looking to begin their career journey within the charity sector, over half of the apprenticeship learners were already employed by us and requested to complete an apprenticeship for their own personal development.

This includes 11 managers studying towards a Level 5 apprenticeship in Operations Management with Activate Business School. Feedback so far has been positive, and the organisation will support more managers to study towards the Level 5 Operations Management apprenticeship in the future. The apprenticeship is delivered remotely, fitting around the workdays of the learners. 

Roxanne Dark, Service Manager at Humankind’s Staffordshire Treatment and Recovery Service (STARS) said, “The level 5 apprenticeship has given me the ability to stay in the role I enjoy while working towards my future in the same working environment. It has helped me in my role as I feel I am a better manager and I think in different ways now.” 

We work with seven different training providers who deliver apprenticeships in varied ways, including with online platforms and face-to-face learning in a higher education or workplace setting. 

In addition to Activate Business School, these providers include Darlington College, East Durham College, Impact Futures, Kaplan Financial Ltd, New College Durham, and Teesside University. 

The apprenticeship programme is overseen by Humankind’s Talent Development Manager, Katie Woodward. Katie’s role involves developing the apprenticeship offer while working closely with services to identify current and future workforce trends. 

“The most rewarding part of the role,” Katie says, “is the opportunity to support our workforce, from volunteers to managers, to develop their skills and careers every day.”  

If you would like to know more about the apprenticeship programmes on offer, please reach out to Katie at katie.woodward@humankindcharity.org.uk.

News

Apprentice Success at Humankind’s Teesside Crisis Peer Support Service

Jack Keery

Four apprentices from Humankind’s Teesside Crisis Peer Support service based at our Home Intensive Treatment hubs have secured future employment after working with the support service for over a year.

Our Teesside Crisis Peer Support service provides people with additional support if they are accessing the mental health crisis service, working alongside mental health teams, doctors and consultants.

Peer supporters are people who have had lived experience of mental health issues and offer both practical and listening support, as well as the chance to talk to others who may be experiencing similar issues.

The apprentice roles were advertised for people with lived experience of mental health issues, and six apprentices have been in post for over twelve months. Two have now gained employment with the NHS and two have undertaken support roles within Humankind’s Drug & Alcohol services helping dual diagnosis clients, whilst two others are still carrying out their roles as part of the Home Intensive team.

Janet Serginson, Assistant Director for the North East at Humankind and Manager of the service said:

“We’re extremely pleased with the success of the Crisis Peer Support Service and are delighted that four apprentices have secured employment.

We’re hoping to be successful in the future to support Crisis Mental Health Services users with this critical peer programme that has helped to support so many people overcome a difficult time in their lives.”

Meanwhile, five apprentices from Humankind’s Teesside Crisis Peer Support, based in the Home Intensive Treatment hubs, have been recording their experiences in work journals that shed a new light on how they are progressing.

Their diary entries offer an interesting insight into the work they have supported and how it has helped to develop their skills. The peer apprentices have been encouraged by Eileen Greaves of the Teesside Crisis Peer Support to keep reflective journals that comment on their improvement over the time they have learning.

“I’m absolutely delighted that our students have achieved so much,” Janet Serginson continued. “Their sense of enjoyment and achievement really stands out and we’re really happy that the apprentice scheme has provided them all with the foundations to build a rewarding career.”

The apprentice comments can be read below:

“I’m now coming near to the end of my apprenticeship and hoping to be in a position as a support worker. I would recommend this apprenticeship to others that have been in my position because, before I started this, I recovered from my mental health a very long journey and had 6 years of believing that I was unemployable – how wrong I was.” – Steven Moolgaoker

“The apprenticeship gave me light and hope when I didn’t believe I could make the changes I needed to in my recovery. The apprenticeship has been life changing for me and it has allowed me to overcome so many obstacles I thought I couldn’t.” – Ellie Wallbank

“I feel this is only the beginning of my journey and what a fantastic start to have. I am particularly grateful for the opportunity as I had mental ill health and being in my early sixties never thought this opportunity would be open to me, Humankind are an inclusive organisation and have shown me I can achieve my dreams.” Colin Wood

“Professionally I have learned so many skills and been responsible for my own work and working alongside professionals I would have never had that opportunity. The opportunities have been incredible but as well as that I have gained a qualification while working my way up into a paid role. Humankind have given me this opportunity and a second chance whilst using my own lived experience.” George Bell

“I didn’t think I’d ever work again or be able to hold a job down but each day I’m proving myself wrong and can feel myself continuing to grow as a person.” Callum O ‘Keeffe

News

Humankind retains Investing in Volunteers Award

Jack Keery

We are delighted to reveal that Humankind has been successful in retaining our Investing in Volunteers award for a third time.

Humankind first gained the award in 2015 and underwent our second renewal in August 2021, demonstrating our commitment to volunteering as a national charity.

“Supporting volunteers runs throughout all Humankind’s teams, services, and projects, and is embedded in the organisation’s ethos and values.”

Our assessor sought evidence against six quality areas: vision, planning, inclusion, recruitment and induction, support, and valuing and developing volunteers.

Evidence was gathered through a self-assessment, a portfolio and three days of interviews. Twenty-six volunteers shared their experience of volunteering at Humankind.

“I have better support here than all the jobs I’ve ever had, the staff here that go that extra mile – fantastic.” – Humankind volunteer 

As an organisation, we take great pride in our Volunteer Programme and our offer to each individual volunteer.

“We are definitely made to feel part of the team, all the staff and all the volunteers are great, it feels like I’m part of a really big, happy family.” – Humankind volunteer

As Humankind have invested in support for people’s wellbeing, we have done the same for volunteers. This was recognised during the assessment, which stated:

“There is recognition that the continuous support volunteers enjoy has a huge positive impact on the recruitment of volunteers, their wellbeing, their personal development, retention of volunteers, and their feeling of being valued.”

We want to give a huge thank you to our Volunteer Coordinators, Leads and Supervisors for delivering an award winning Volunteer Programme!

Humankind’s 2020/21 Volunteer Programme at a glance:

• We appointed 97 new volunteers.
• Our volunteers have kindly given 10,604 hours of their own time to support others – that’s 209 hours every week of the year!
• 17 of our volunteer leavers left to enter education, training or employment.
• 7 (41%) of those who entered employment accepted roles within Humankind services.

Read more in our 2020/21 Impact Report.

International Literacy Day 2021

Jack Keery

​​​​​​​A Humankind service in Merseyside have been actively helping their residents with literacy skills.

Lesley Campbell and Jennifer Ogden from Sefton Homeless Services have recently refurbished a meeting room on site to include a dedicated lending library and reading area which residents can use if they need a nice, quiet and comfortable space away from their own flats.

Residents use this space to read, reflect and even write poetry or use adult colouring books as a way of clearing their minds and to have some “Me Time”. This can often be useful before or after key sessions to allow them to relax.

Since 1967, International Literacy Day (ILD) celebrations have taken place annually around the world to remind the public of the importance of literacy as a matter of dignity and human rights, and to advance the literacy agenda towards a more literate and sustainable society.

Today, we celebrate, encourage and empower our residents, clients and staff to strengthen their own literacy skills. That can be something simple like making time to read a much-loved book or even taking those first steps in learning to read and write.

International Literacy Day provides an opportunity to reflect on and discuss how innovative and effective teaching methodologies can be used in youth and adult literacy programmes to face the pandemic and beyond. It also provides an opportunity to analyse the role of educators, as well as effective policies, systems, governance and measures that can support educators and learning.​​​​​​​

Further support and information for adult literacy

  • Visit the gov.uk site for improving your English skills, or call the National Careers Service helpline on 0800 100 900.
  • If the adult is employed and has access to a union, their union learning representative will be able to provide confidential advice. Information is on the Union Learn website.
  • You could also contact a local adult education college directly for information on courses, or your local library can provide support such as appropriate reading materials and reading groups.
  • Adults can also get literacy support in their role as parents, through family learning activity provided by colleges, libraries, schools and other organisations. Being able to become more involved in their children’s learning can be a powerful motivator to adults to improve their literacy skills.
  • Read Easy recruits, trains and supports volunteers to give one-to-one tuition to adults who struggle with reading.
  • The Learning and Work Institute aims to improve access to learning for adults.
  • The Reading Agency provides a number of free resources to help improve adult reading skills.
  • Learn Direct provides online courses and a network of learning centres. Call 0800 101 901 for advice and information on their adult literacy courses.
  • English My Way is a resource for tutors who support and teach adults with no or low levels of English, providing free teaching resources and tools to manage classes.

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